Privacy Policy

Introduction

SBDC Testing ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website at sbdctesting.com.au or contact us for our concrete testing services.

Please read this policy carefully. If you have any questions, contact us at the details provided below.

Information We Collect

We collect information you provide directly to us when you:

• Submit an enquiry through our website contact form
• Contact us by phone or email
• Request a quote for concrete testing services
• Engage us to perform testing on a project

The types of personal information we may collect include your name, company name, phone number, email address, and project details such as location, testing requirements and project timelines.

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and time spent on the site. This information is collected through standard web analytics tools and is used only to improve our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver concrete testing services you have requested
• Send you service-related communications and reports
• Improve and maintain our website
• Comply with our legal and regulatory obligations
• Maintain records as required for NATA accreditation purposes

We will not use your personal information for marketing purposes without your consent.

Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information in limited circumstances:

• With trusted service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements
• If required by law, regulation, court order or government authority
• To protect the rights, property or safety of SBDC Testing, our clients or others

All third parties with whom we share data are required to handle it in accordance with Australian privacy laws.

Data Storage & Security

Your personal information is stored securely within Australia. We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, use, disclosure, alteration or destruction.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Testing records may be retained for a minimum of 5 years in accordance with Australian Standards and NATA requirements.

Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information (where legally permissible)
• Opt out of any marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below. We will respond to all requests within 30 days.

Cookies

Our website may use cookies — small text files placed on your device — to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings at any time, however this may affect the functionality of the website.

We do not use cookies to collect personally identifiable information without your knowledge.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us: